Overview
- The resident’s initial complaint on the BBMP Sahaya App was passed between departments without action, according to his post.
- He says he called BBMP helpline 1533 and the control room, where he was told the stretch was part of a High-Density Corridor Project.
- After obtaining engineers’ contacts and reaching the contractor, he reports the footpath was about 90% repaired within a week.
- He estimates making 15–20 calls and shared a five-step process with photos to encourage others to use official channels.
- Hindustan Times and India Today reported on the viral Reddit post, with HT noting it did not independently verify the account and no formal BBMP confirmation reported.