Overview
- BCP acknowledged mobile app access issues on October 29, apologized to customers, and said other channels were operating normally.
- BCP later announced its Banca Móvil was working again, with the disruption estimated at roughly 30 to 45 minutes.
- Users reported that Interbank’s app stopped working around 11:00 a.m., preventing logins and transactions.
- Reports also described problems accessing Interbank’s internet banking and showed the in-app error message reading “Lo sentimos.”
- Coverage advised customers to avoid repeated attempts, check official updates, use alternative channels such as web banking, ATMs or agents, and contact Interbank via WhatsApp or phone support.