Overview

• The bank acknowledged system failures on October 13 and said teams worked to resolve them before announcing service restoration late that night.
• User reports surged from around midday, with Downdetector logging thousands of incidents and a peak near 5,500 in the early afternoon, according to EL CEO.
• Customers reported an “Error de sistema” that blocked transfers, payments, and balance checks, with some accounts accessible but transactions rejected during authentication, per Milenio.
• Some outlets and users also reported disruptions at ATMs, point-of-sale terminals, and branches, though those broader impacts were not uniformly confirmed across reports.
• BBVA did not explain the root cause of the outage, and media coverage highlighted the scale of frustration given the bank’s tens of millions of clients and heavy use of digital channels.