Overview

• Digital services including the mobile app and website went offline around 9:00 a.m. on July 17 and peaked in failures at 11:19 a.m. according to DownDetector
• More than half of user reports (54%) involved mobile banking issues with login attempts accounting for 33% and online banking for 13%
• Clients were unable to check balances, make transfers or complete payments during the outage, driving a wave of complaints on social media
• BBVA México acknowledged the fault publicly through its official channels and provided progress updates via customer representative Isabel
• Full service was confirmed restored by evening and the bank issued an apology, stating it will continue to monitor platform stability