Overview

• Reports of failures surged in the early afternoon of October 13, with Downdetector showing a sharp rise around 14:00–14:10.
• Customers encountered login and authentication errors, including an 'Error de sistema' message, blocking transfers, payments, balance checks and use of the digital card.
• BBVA acknowledged a systems failure on its official X account, apologized to users and said teams are working to resolve the issue.
• Outage reports clustered in Mexico City, Guadalajara, Monterrey, Tijuana and Mérida, while ATMs and practicajas were not widely reported as affected.
• The disruption hits a bank with roughly 29 million clients and a high share of digital users, and complaints persisted into the evening.