Overview
- User reports surged from around midday Monday, with Downdetector showing thousands of incidents peaking in the early afternoon.
- The mobile app failed to complete logins and transactions for hours, and some users also reported ATM, point‑of‑sale and intermittent branch problems.
- BBVA acknowledged system failures in an afternoon notice and later said services were back to normal that night.
- Customers described rejected payments, unaccredited transfers and charges deducted without merchants receiving funds, while the bank has not disclosed a root cause.
- Under CONDUSEF and Banco de México rules, banks must return funds for unrecognized charges within two business days when clients file timely claims.