Overview

• Users report that login attempts return an 'Error de sistema' message, preventing access to accounts.
• Disrupted actions include transfers, payments, balance checks, and use of the digital card.
• Dozens of social media posts describe the issue, and the bank had not posted a status update at the time of reporting.
• The incident aligns with previous episodes in which BBVA México's app has experienced intermittent outages.
• Based on past incidents, some expect service to recover within a few hours, but no timeline has been confirmed by the bank.