Overview
- BBVA is rolling out ChatGPT Enterprise to its full global workforce of about 120,000 staff across roughly 25 countries after multi-stage pilot programs.
- Pilot results cited by the companies showed roughly three hours saved per user on routine tasks and daily engagement by the majority of pilot participants.
- The multi-year program gives BBVA access to OpenAI’s latest models plus enterprise privacy and security controls and tools for employees to build internal agents linked to bank systems.
- BBVA joined OpenAI’s DeployCo as a founding partner and has highlighted its OpenAI work in recent industry awards as part of its push to be an AI-forward bank.
- The rollout is meant to power new customer-facing tools, speed software development, and change how staff handle risk analysis and operations, with wider implications for AI adoption in financial services.