Overview
- Consumer expert Louise Minchin used BBC One's Morning Live to highlight a cold-call scheme posing as buy-now-pay-later support.
- Callers claim to verify activity, trigger a genuine one-time passcode, then ask the target to read it out to seize the account.
- Fraudsters use the forgotten-password flow on services such as Klarna, Amazon and Very to reset credentials and lock victims out.
- Reports cited on the programme describe up to £3,000 being spent within minutes once access to BNPL credit is obtained.
- Viewers were urged to never share one-time codes, to report incidents to Action Fraud (0300 123 2040), to forward scam texts to 7726, to email suspicious messages to report@phishing.gov.uk, and to contact their bank and the FCA if money is lost.