Bavaria’s 'Pflege-SOS' Receives Over 1,300 Complaints in Three Years

The state’s anonymous hotline addresses persistent issues in care facilities, with most complaints focusing on understaffing and inadequate patient care.

• Since its launch in 2022, the 'Pflege-SOS Bayern' hotline has received 1,329 formal complaints and approximately 2,500 total contacts.
• Most complaints involve long-term care facilities, including nursing homes, of which there are about 1,500 in Bavaria as of May 2024.
• Reported issues include understaffing, missed medication, and poor wound care for patients in need.
• The hotline allows anonymous reporting and forwards cases to oversight authorities, which can mandate corrective actions.
• Bavarian officials emphasize the importance of addressing complaints promptly while avoiding undue suspicion of care workers.

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