Overview
- All Barclays branches observe a 9:30–10:30am quiet hour on days they are open to provide a lower‑stimulus setting.
- The bank replied to a customer’s post about a “quiet time” sign by confirming the policy and directing people to official guidance online.
- Selected branches offer private consultation rooms and quiet spaces, with appointments bookable online and typically set for 30 minutes but extendable as needed.
- Customers can arrange appointments by calling 0345 734 5345, with phone lines open 8am–8pm Monday to Friday and 9am–5pm on Saturdays.
- Accessibility options include invert‑colour and voiceover features in the app, biometric login, video banking via a separate app, and adjustable text size and contrast in online banking.