Overview

• Barclays customers faced widespread issues accessing online and mobile banking services on January payday, the last Friday of the month.
• The outage impacted payments in and out of accounts, leaving some customers unable to receive wages or pay essential bills like rent.
• More than 3,000 outage reports were logged on monitoring site Down Detector, with the majority related to mobile banking functionality.
• Barclays apologized for the disruption, stating it is working to resolve the technical problems and will notify customers when fixed.
• The bank confirmed that cards and cash machines remain operational, but assistance via telephone or messaging services is unavailable.