Overview
- An abrupt surge around 12:30 overwhelmed the system and misdistributed requests across servers hours before the 16:15 kickoff.
- Roughly 7,500 supporters were unable to access their QR codes; the club consulted LaLiga about a delay, which was deemed impossible as kickoff neared.
- An audit with T-Systems, Slash Mobility and Devoteam Spain found no cyberattack and identified insufficient optimization as the root cause.
- T-Systems says the updated app can now absorb demand spikes and is prepared for a potential expansion of Spotify Camp Nou’s capacity.
- Barcelona reaffirms e-ticketing to curb resale, will avoid sending QR codes early, is weighing further controls within 24 hours, and will assess affected members’ cases individually.