Overview
- City officials said Friday that Barcelona handled 4.13 million citizen procedures in 2025, averaging about 11,300 a day and marking a roughly 24–25% rise over the past five years.
- About 60% of procedures were completed digitally in 2025, a telematic rise of roughly 48% over four years as the municipality shifts routine tasks online.
- The largest categories were empadronamiento with about 1.7 million procedures driven by an extraordinary migrant regularization process, municipal finance with 1.19 million procedures, and IRIS incidents and complaints with roughly 201,000.
- The Plan Barcelona Fácil digitalized 33 formerly paper-based procedures last year and added real-time chat support and simpler forms to speed processing and reduce in-person burdens.
- Despite higher volumes, citizen satisfaction remained high with scores of 9.1/10 for in-person offices, 8.7/10 for the 010 phone service, and 7.7/10 for the Virtual Procedures Office, while the Barcelona en el Bolsillo app supports street-issue reporting to IRIS.