Overview
- President Joan Laporta said the club is finalizing an exhaustive audit into the Barça–Alavés access failure and suggested an external, possibly cyber, overload as a cause.
- Laporta identified T-Systems and Slash Mobility as the providers involved and said the club has requested full technical reports and reliability guarantees.
- Club figures state about 7,500 members were affected, 38,000 of roughly 45,000 entered under normal conditions, many arrived after kickoff, and around 300 with tickets never got in.
- Emergency measures included emailing PDF tickets, halting on-site printing at the supporters’ office, and permitting entry by showing membership cards.
- Fan anger spilled into protests, and the opposition platform Nosaltres demanded fixed seats for season-ticket holders, a higher share of capacity for members, compensation, and transparency over the ticketing contract award.