Overview
- American shopper Sarah Palmyra bought the luxury bag at the Chanel boutique inside Harrods during a London trip.
- After unboxing at her hotel, she says she found pen marks, pulled threads and missing protective wrap on the item.
- When she returned before her flight, staff declined an immediate refund as a recorded associate cited the need for an investigation.
- Following that review, Harrods emailed that associates had no contact with ink and said no refund or exchange was available.
- Palmyra refused delivery of the disputed bag and says her bank refunded the purchase based on her video evidence.