Overview
- Irregular credit card transactions were detected during routine monitoring, prompting an immediate internal review.
- BOP says a temporary malfunction in its card system let a limited number of existing customers execute unauthorized transactions, rejecting claims of a cyberattack.
- The identified system gap has been rectified, and a separate system update on January 2, 2026 was declared unrelated to the issue.
- Recovery actions are in progress under standard procedures, with most affected customers beginning to settle over‑limit amounts.
- The bank calls circulating loss figures speculative and exaggerated, says impacted customers have been contacted, and provides a helpline with guidance on verifying outreach.