Overview
- Built in-house, the generative AI assistant was trained on more than 3,200 internal documents including product guides, term sheets and FAQs.
- The tool supports Global Payments Solutions staff who serve over 40,000 business and government clients worldwide.
- The bank says inquiries that once required calls across regions and could take about an hour now return answers within seconds.
- Executives expect tens of thousands of employee hours saved and more tailored advisory as teams tap vetted precedents and best practices.
- AskGPS is part of Bank of America’s broader AI roadmap and sits alongside deployments such as CashPro Chat, a cash forecasting capability and Intelligent Receivables.