Banco Inter Leads Brazil’s Central Bank Q3 2025 Complaint Ranking

Overview

• Inter posted a score of 96.37, nearly double C6’s 53.03, with Bradesco in third at 51.74, according to the Banco Central’s Q3 report released on October 23.
• Positions four through ten were Mercado Pago (51.58), PicPay (50.06), PagSeguro (47.31), Itaú (45.13), Neon (34.58), BTG Pactual/Banco Pan (32.23) and Santander (29.25).
• The most frequent issues were credit card irregularities with 4,882 occurrences, restrictions on portability of payroll-deductible loans with 3,600, and dissatisfaction with SAC customer service with 3,543.
• The ranking covers the 15 largest institutions by client base and reflects complaints validated by the regulator from official channels, which the BC uses to inform supervision and financial education.
• Inter said it is executing an improvement plan and cited an NPS of 85, while C6 pledged ongoing reductions in complaints; a separate list for smaller players was led by Banco Ribeirão Preto.