Overview

• Customers reported login errors and failed transfers and payments across the mobile app and Office Banking from shortly after 8 a.m.
• The bank acknowledged a general technical issue, apologized to users, and said technical teams are working to restore service.
• Downdetector showed a spike in problem reports, and complaints continued into mid‑afternoon with no estimated time for full normalization.
• Official guidance prioritizes operating via Online Banking on the website and validating sensitive transactions with Token Galicia, though some users noted intermittent web access.
• Additional alternatives such as MODO for transfers and Pago Mis Cuentas for bill payments were suggested, while early claims of scheduled maintenance remain unconfirmed.