Banco do Brasil App Experiences Widespread Login Outage

Overview

• Early-morning reports showed users could not log in to the Banco do Brasil mobile app, and outage monitor DownDetector recorded a peak of about 6,300 complaints.
• Banco do Brasil told G1 it identified intermitência in its digital channels and is working to normalize access to its app and online services.
• Thousands of failure reports persisted into mid-morning, and some customers said they had to use ATMs after repeated login errors or app reinstall attempts failed to fix the problem.
• The bank said card transactions were not affected, so in-person payments and point-of-sale purchases continued to work normally.
• The interruption blocked common digital tasks such as Pix instant transfers and boleto bill payments, underlining how heavily Brazilian customers rely on the bank's app for daily financial operations.