Overview

• Many customers report they still cannot access the mobile app or BancaNet to complete operations.
• The bank acknowledged the disruption on X, saying its team is working to fix the issue as quickly as possible.
• Downdetector logged 424 outage reports, with 74% tied to mobile banking and 15% to login problems.
• Users said the trouble began Sunday night and continued into early Monday, with the app displaying “intenta más tarde.”
• Customers reported failures to view balances or make transfers, and the system message stated “estamos trabajando para brindarte un mejor servicio.”