Overview

• Ballenoil's Alaquàs station was closed after a technical fault allowed water to contaminate gasoline, causing significant engine damage to dozens of vehicles.
• The company has received 37 formal claims from affected customers and is directly covering repair costs through a dedicated support line and email.
• Ballenoil has issued a formal apology, assumed responsibility for the issue, and halted all fuel sales at the station while removing the contaminated product.
• A town meeting led by Alaquàs Mayor Toni Saura was held on May 8 to provide affected residents with information, support, and legal assistance.
• The company is working with authorities to strengthen safety protocols and prevent similar incidents in the future.