Backbase Launches AI-Powered Intelligence Fabric for Banks

The new platform layer aims to enhance productivity and customer engagement through advanced AI capabilities.

Backbase's Intelligence Fabric integrates data and AI capabilities directly into its Engagement Banking Platform.
The platform supports Agentic AI, enabling banks to create AI Agents that streamline customer service and sales operations.
AI Agents can handle tasks from transaction searches to customer onboarding, significantly improving efficiency.
The Intelligence Fabric utilizes the Grand Central integration platform to unify data from various banking and non-banking systems.
Key use cases include conversational banking, customer lifetime orchestration, advanced financial insights, and AI-augmented customer support.