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2mo ago

Azul’s Madrid–Campinas Disruptions Stretch Into a Fourth Day as Rebookings Begin

Travelers report poor assistance despite the airline’s claim of compliance with ANAC rules.

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Overview

  • Azul says a technical fault forced the Oct. 11 cancellation of flight AD8755 from Madrid to Viracopos.
  • Passengers report at least three consecutive cancellations since then, with some accounts citing a fourth planned departure scrubbed.
  • Roughly 300 travelers describe scarce information, meals and lodging, with some sleeping in hotel lobbies or being sent back to the airport.
  • The airline states that affected customers are receiving assistance under ANAC Resolution 400 and are being re-accommodated.
  • Some travelers secured seats on other carriers for Oct. 14, others expect departures on Oct. 15, and at least one couple plans to sue after extra expenses.