Overview

• The incident began early Monday with elevated error rates and latency that cascaded across sectors, knocking offline or degrading apps such as Snapchat, Fortnite, Roblox, ChatGPT, Canva, Alexa and Amazon’s retail site.
• Financial platforms and banks in several countries reported payment and access problems, including Mercado Pago, Ualá, Naranja X, Lloyds Bank, Halifax and Coinbase.
• Downdetector recorded millions of user reports spanning hundreds of companies, highlighting the widespread impact of the failure.
• AWS says mitigation has restored most operations, though some customers may still see intermittent errors or added latency as backlogs clear, and it advised retrying failed requests.
• The company identified US‑EAST‑1 in Northern Virginia as the locus of the issue and says it is conducting a full investigation with a technical postmortem to follow.