Overview
- AWS introduced 29 agentic capabilities for Amazon Connect that automate tasks across voice and messaging, bringing reasoning-driven self-service and human assist into one platform.
- New Nova Sonic speech models promise more natural, multilingual conversations, with optional integrations for third‑party speech providers Deepgram and ElevenLabs.
- A full observability and testing suite exposes how AI agents interpret requests and act, and lets enterprises evaluate and tune behavior before wide rollout.
- Connect expands its ecosystem with Salesforce Service Cloud access to AWS agent-assist features and adds WhatsApp as a supported customer channel.
- AWS previewed Interconnect – multicloud with Google Cloud for managed, private high‑bandwidth links, as early adopters report efficiency gains and AWS cites a $1B run rate for Connect.