Overview

• Investigations into A2B, Australia's largest taxi company, uncovered systemic fraud, including overcharging and misuse of Cabcharge systems.
• The Victorian government announced reviews of Cabcharge arrangements and driver accreditation following revelations of misconduct and exploitation of vulnerable passengers.
• In New South Wales, a 'two strikes and you're out' policy and a new driver blacklist aim to prevent repeat offenders from continuing in the taxi or ride-share industry.
• Advocates and regulators highlighted the exploitation of passengers with disabilities, with fraudulent practices affecting publicly funded programs like the NDIS.
• Consumer groups and industry leaders are demanding stricter monitoring, centralized driver identification, and improved complaint processes to restore public trust.