Australia's Taxi Industry Faces Calls for Reform Amid Systemic Failures

Investigations reveal widespread fraud, overcharging, and misconduct, prompting government reviews and new regulatory measures.

Investigations into A2B, Australia's largest taxi company, uncovered systemic fraud, including overcharging and misuse of Cabcharge systems.
The Victorian government announced reviews of Cabcharge arrangements and driver accreditation following revelations of misconduct and exploitation of vulnerable passengers.
In New South Wales, a 'two strikes and you're out' policy and a new driver blacklist aim to prevent repeat offenders from continuing in the taxi or ride-share industry.
Advocates and regulators highlighted the exploitation of passengers with disabilities, with fraudulent practices affecting publicly funded programs like the NDIS.
Consumer groups and industry leaders are demanding stricter monitoring, centralized driver identification, and improved complaint processes to restore public trust.