Overview

• DFAT says a fully online passport application and renewal platform will launch within the next six to 12 months.
• Under the current system, Australians can renew passports online but must lodge new applications in person at Australia Post offices.
• Australia Post licensee Angela Cramp says the digital service has been in the works for years and is expected to arrive within 12 months.
• DFAT expects the new platform to speed up processing times and make passport applications more convenient.
• Australia Post branches will continue to offer face-to-face application services for customers needing document-verification support.