Overview

• The first two dedicated parcel outlets opened June 16 in Fitzroy and Waterloo, offering round-the-clock parcel collection and lodgement.
• Each site includes 24/7 self-service desks, parcel lockers accessed via one-time app codes, and vending machines stocked with packaging and postage essentials.
• Australia Post has assigned six to eight employees per location to assist customers and extended assisted-lodgement hours to support rising demand.
• Additional outlets are scheduled for Chadstone, St Leonard’s and the Gold Coast in the coming weeks and months, with a focus on metropolitan regions.
• The initiative follows a 2.3% rise in online-shopping households to 9.8 million in 2024 and forms part of Australia Post’s strategy to handle projected parcel volumes doubling over the next decade.