Overview

• Retailers will be barred from raising prices more than once a year.
• Late-payment fees and charges targeting vulnerable customers will be prohibited.
• Retailers must ensure vulnerable Australians are on their best available energy plan without extra fees.
• Changes will be phased in over 2026, with initial measures starting July 1 and remaining rules from December 30.
• Research shows about 40% of Australians do not read their energy bills, fueling calls for simpler pricing.