Overview

• Transport Minister Catherine King opened public submissions on a national aviation consumer protection scheme that would apply uniform rules when flights are delayed or cancelled.
• The proposal would guarantee minimum assistance such as prompt rebooking, refunds, and access to meals and accommodation, and require clear information at booking and check-in.
• The government plans to establish an aviation ombudsman and a regulator to handle unresolved complaints and enforce the standards.
• Legislation is targeted for passage by the end of 2025, with a phased rollout starting in early 2026.
• The government has ruled out adopting an EU-style mandatory cash compensation regime for now, though King signalled stronger measures could be considered, as ACCC findings and past Qantas penalties drive the reform push.