Australia Introduces New Aviation Ombudsman to Enforce Passenger Rights

Government's aviation white paper aims to improve customer experience and competition in the airline industry

New ombudsman will oversee refunds, noise complaints, and enforce a passenger rights charter.
The rights charter may include cash compensation for delayed or cancelled flights.
Qantas and Virgin Australia's market dominance remains a concern despite new regulations.
New standards will enhance protections for passengers with disabilities.
Government to reform slot management at Sydney Airport to boost competition.