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3w ago

Aurelian Raises $14 Million to Scale AI That Handles Non-Emergency 911 Calls

Chronic understaffing at 911 centers is driving adoption of AI for non‑urgent calls.

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African American Police Woman Using Computer In Call Center Room

Overview

  • The Seattle startup closed a $14 million Series A led by NEA to broaden deployments at U.S. emergency communications centers.
  • Its voice agent fields non-emergency issues such as noise complaints, parking violations and stolen wallets, transferring apparent emergencies to human dispatchers immediately.
  • Aurelian says it is live at more than a dozen agencies, including Snohomish County, Washington, Chattanooga, Tennessee, and Kalamazoo, Michigan, serving nearly 5 million residents.
  • According to the company, the system automates about three-quarters of non-emergency calls for customers and saves each dispatcher roughly three hours per day.
  • Competitors Hyper and Prepared have similar products, while NEA contends Aurelian is the only vendor currently handling live call volume; GeekWire reported the system answered over 500 outage calls during a regional storm soon after going live in Snohomish County.