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11mo ago

AT&T Tops Major US Wireless Carriers in Customer Satisfaction for 2024

Samsung and Apple tie for highest smartphone satisfaction, while Consumer Cellular leads among all carriers.

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iPhone lost a bit of ground to Samsung on customer satisfaction.
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Overview

  • AT&T achieves the highest satisfaction score among major US wireless carriers, scoring 78/100.
  • Samsung and Apple both score 82/100 in smartphone satisfaction, surpassing Google and Motorola.
  • Consumer Cellular outperforms all carriers with an 85/100 satisfaction score.
  • The ACSI study interviewed 12,414 respondents between April 2023 and March 2024.
  • Overall satisfaction for wireless carriers and smartphones saw notable increases from the previous year.