AT&T Offers $5 Credit for Nationwide Outage, Faces Customer Backlash

The compensation aims to cover a day's service but excludes certain account types and has sparked dissatisfaction among users.

AT&T has issued a formal apology and announced a $5 credit to customers affected by a nationwide outage on Thursday, February 22.
The $5 credit is intended to cover the average cost of a full day of service but applies only to some AT&T Wireless customers, excluding AT&T Business, AT&T Prepaid, or Cricket accounts.
Customers expressed dissatisfaction with the compensation, with some considering switching to Verizon, which quickly responded to customer inquiries.
The outage, caused by an incorrect process during network expansion, also affected 911 services and users of other networks trying to reach AT&T customers.
The credit will be automatically applied to eligible accounts within one to two billing cycles.