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AT&T Network Outage Disrupts Services Nationwide

The widespread disruption was caused by an incorrect process during network expansion, not a cyberattack.

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An AT&T retail location is shown in Willow Grove, Pa., Thursday, Feb. 22, 2024. A number of Americans are dealing with cellular outages on AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers, according to data from Downdetector, Thursday, Feb. 22, 2024. AT&T, who was the hardest hit, is actively working to restore service to all of its customers. (AP Photo/Matt Rourke)
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Overview

  • AT&T's nationwide outage affected hundreds of thousands, disrupting emergency services and daily activities.
  • The outage, starting early Thursday, was resolved by the afternoon after extensive investigations by the FBI and Homeland Security.
  • Customers experienced significant inconveniences, with many unable to work or communicate for hours.
  • The Federal Communications Commission and other authorities are investigating the incident.
  • AT&T has apologized and is taking steps to prevent future outages.