AT&T Launches Industry-First Bill Credit Guarantee for Service Outages

The new program offers automatic credits for wireless and fiber customers experiencing significant downtime, with specific eligibility criteria.

AT&T has introduced the 'AT&T Guarantee,' a program that provides automatic bill credits for customers affected by service outages exceeding one hour for wireless or 20 minutes for fiber networks.
The initiative applies to both existing and new wireless and fiber customers, starting January 9, 2025, with credits equal to a full day of service for qualifying outages.
Eligibility requires outages to impact at least 10 or more towers for wireless users, and excludes events outside AT&T's control, such as natural disasters or third-party issues.
Small business customers are not automatically credited but will be contacted by AT&T to address service disruptions and compensation options.
The program aligns with AT&T's broader strategy to prioritize customer experience and its core wireless and fiber offerings, following significant investments in its network infrastructure.