Overview

• On July 30, Atlassian CEO Mike Cannon-Brookes delivered a prerecorded video to 150 customer service employees notifying them of their layoffs and immediately disabled their company laptops.
• Impacted staff at Atlassian will receive six months’ pay as the company shifts a majority of its support operations to AI-driven solutions.
• The cuts follow a drop in complex support tasks after larger clients migrated to the cloud, prompting Atlassian to pilot automated issue handling.
• Earlier the same day, Commonwealth Bank disclosed plans to eliminate 45 call centre roles and deploy an AI chatbot for customer inquiries.
• Co-founder Scott Farquhar publicly urged daily AI use across business and government, underscoring executive advocacy for broader AI integration.