Overview
- City officials reported the E-911 system began showing technical problems on Monday night, impairing dispatchers' ability to receive and send emergency calls.
- During the outage technicians and Atlanta Police transferred calls to the Fulton County Emergency Communications Center and the Atlanta Public Safety Training Center to handle incoming calls.
- Officials urged residents to go directly to the nearest hospital, fire station, or police precinct for urgent help while phone dispatch was impaired.
- Service at the Atlanta E-911 Communications Center was restored early the next morning around 2 a.m. and personnel returned to normal operations.
- Investigators led by E-911 officials are actively examining the cause of the disruption and city leaders say the incident highlights the need to review redundancy and safeguards in emergency communications.