Overview
- Annual Metrebus subscribers with a pass valid at least one day in 2024 will receive lump‑sum refunds of €5, rising to €10 for those also subscribed in 2021–2023, totaling more than €3 million.
- ATAC will introduce an app-based micro-compensation that credits €0.50 for delays over 15 minutes to an electronic wallet usable to buy tickets for the holder or third parties.
- The company says the refund app will launch by January, using geolocation and user verification to confirm waits and trigger credits.
- ATAC committed to hire and train metro station agents with an annual investment of €2.6 million to strengthen on-the-ground operations.
- Plans include enhanced passenger information tools and a compliance program to monitor and prevent consumer-rights violations, with the delay-credit mechanism described as a first in Italy’s local transport sector.