Asus Overhauls Customer Service After Controversy

Facing backlash over mishandled RMAs, Asus commits to significant changes in its support and repair systems.

Gamers Nexus exposed Asus for overcharging and misdiagnosing RMAs, prompting widespread consumer complaints.
Asus has introduced a new protocol for re-examining past customer complaints and providing refunds for unnecessary charges.
A US-based support center will be established to improve repair services and handle refurbished parts.
Customers can now email [email protected] to request reprocessing of disputed RMAs using a provided template.
Asus will address the ROG Ally's microSD card overheating issue, with an official statement expected next week.