Overview

• Gamers Nexus exposed Asus for overcharging and misdiagnosing RMAs, prompting widespread consumer complaints.
• Asus has introduced a new protocol for re-examining past customer complaints and providing refunds for unnecessary charges.
• A US-based support center will be established to improve repair services and handle refurbished parts.
• Customers can now email [email protected] to request reprocessing of disputed RMAs using a provided template.
• Asus will address the ROG Ally's microSD card overheating issue, with an official statement expected next week.