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Assurance Maladie Begins Ten-Day Email Alerts to Help Patients Spot Suspicious Health Payments

The move seeks to raise cost awareness by enlisting patients to detect billing fraud.

Overview

  • Since September 26, insured people receive a message every ten days if payments were made in their name, with no amounts shown and a prompt to check details on their Ameli account.
  • Suspicious refunds can be flagged by typing “signaler un remboursement suspect” in the Ameli chatbot, with a direct report-from-“mes paiements” option scheduled for the first quarter of 2026.
  • Assurance Maladie reports €628 million in improper payments blocked in 2024, with roughly 68–70% of the financial loss attributed to health professionals.
  • A TF1 report shows how some doctors can upcode, for example billing a consultation with an ECG instead of a standard visit, illustrating the type of fraud the alerts are meant to surface.
  • Police warn of a postal scam using a fake Assurance Maladie letter with a QR code, advising recipients not to scan it and to verify communications via Ameli or nominative CPAM mail.