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Asda Upholds Exclusion of Norwich Grandmother Over Alleged Sticker-Swapping Scheme

Her family challenges the exclusion as disproportionate and says Asda has misidentified her based on unreliable CCTV footage

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Overview

  • Jan Rhodes, 67, has been barred from the Hall Road Asda after management accused her of repeatedly swapping yellow reduced-price stickers to underpay for goods.
  • An Asda spokesperson says store security reviewed CCTV footage that allegedly shows her tampering with labels and cited repeated disruptive or abusive conduct toward staff.
  • Rhodes and her family deny the claims and present evidence, including a legitimately reduced pack of bacon, to argue she was wrongly identified.
  • Reports conflict on whether the ban lasts three years or is permanent, and her relatives have formally requested that Asda rescind the exclusion.
  • The dispute has prompted wider discussion over supermarket surveillance practices, loss-prevention measures and the fairness of customer disciplinary policies.