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Asda Probes After Audio Captures Driver Dismissing Customer's Disability

Audio of the doorstep exchange has prompted an Asda investigation.

Overview

  • Necati Ayhan, 22, says an Asda driver asked him to help carry groceries to his Southport flat and then muttered “disabled my a**e” when told he could not.
  • In a recording reported by the Liverpool Echo, the driver replies “You don’t look disabled to me” and says he had “whispered” the remark.
  • Ayhan, who has fibromyalgia and autism, told the driver to return the order, filed a complaint at the store, and received a £30 voucher to cover taxi costs.
  • Asda says it is looking into the complaint as a priority, while Ayhan says he was told he would not be informed of the investigation’s outcome.
  • Readers responding to the coverage shared similar experiences of skepticism toward non-visible disabilities, raising questions about awareness and staff training.