Overview
- On his first day as CEO, David Potts instructed 1,100 store managers to prioritise opening more full-service checkouts from at least 8am, spending more time on the shop floor, and improving shelf availability.
- Asda said the directive took effect immediately and will keep self-scan and Scan & Go options available with colleague assistance starting from 8am.
- The company published its checkout totals to show the scale of the change, reporting about 3,400 staffed checkouts, 8,100 self-scan checkouts and 2,000 Scan & Go checkouts across its 611 larger stores.
- Asda confirmed every store manager has a mobile device to check stock, co‑ordinate deliveries and communicate with colleagues, which the company will use to monitor and support the rollout.
- The move frames Mr Potts's early focus on improving in-store convenience and presentation and could affect customer wait times, staffing patterns and how Asda balances tech-led self-service with colleague-led support.