Overview
- Asda’s updated refund process charges customers only for items accepted at the door, removing the wait for refunds on unwanted or substituted products.
- The supermarket’s refreshed app introduces a live map view so shoppers can monitor delivery drivers’ locations in real time.
- Shoppers will benefit from faster, more relevant search results and the removal of sponsored listings from their favourites section.
- Asda cautions that switching delivery addresses or collection stores could cause users to lose their trolley or be unable to modify orders under the new system.
- The online overhaul runs alongside a £10 million refresh of 180 in-store cafes, which will feature digital ordering screens by October.