Overview
- Nearly 90 travellers who had booked Birmingham-to-Barcelona seats boarded a Berlin-bound easyJet aircraft after a last-minute gate change, sources say.
- The error was spotted before departure, those passengers were deboarded and later placed on the correct Barcelona service, which was delayed.
- easyJet has apologised and told passengers it is investigating the incident with its ground-handling provider, but it has not yet explained how the wrong boarding passes were accepted.
- Passengers noticed the problem after boarding when many people on the plane were speaking German and cabin crew confirmed the mismatch.
- Gate changes are routine but rely on coordinated checks at check-in, bag drop and the gate, and this case raises fresh questions about those control processes and whether tighter verification is needed.