Apple's iPhone 16 Trade-In Program Faces Criticism Over Strict Damage Policy

Customers must ensure their old iPhones are in pristine condition to avoid a $0 trade-in value, prompting calls for policy changes.

Apple's trade-in program offers up to $650 for old iPhones, but any damage can result in a $0 valuation.
Even minor damage, such as a cracked back glass, can lead to a complete devaluation of the device during trade-in.
Customers are advised to repair their iPhones before trading them in; repairs can cost as little as $29 with AppleCare Plus.
The policy has been criticized for its lack of nuance, as Apple does not deduct repair costs from the trade-in value.
Preorders for the iPhone 16 begin tomorrow, September 13, leaving little time for customers to get necessary repairs.