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Apple’s iPad Self Service Repair Program Criticized for Exorbitant Pricing and Errors

Independent technicians warn inflated part prices coupled with shipping mistakes could derail repair efforts ahead of a Canadian rollout

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Overview

  • Analysis by XiRepair founder Jonathan Strange shows over a third of genuine iPad parts cost more than half the price of a new device once labor and profit margins are included
  • A replacement USB-C port for the iPad Pro 11 costs US$250 through Apple’s program compared with under US$20 from aftermarket suppliers
  • State right-to-repair laws require parts to be sold on “fair and reasonable terms,” but experts say it remains unclear whether Apple’s pricing meets those standards
  • Customers including SnazzyLabs’ Quinn Nelson report receiving wrong-sized components when ordering iPad parts from Apple’s Self Service Repair store
  • Apple has not adjusted part fees or fixed logistical issues even as it prepares to launch the Self Service Repair program in Canada this summer