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Apple Tests ‘Asa’ AI Assistant in SEED App for Retail Staff

The internal chatbot is part of Apple’s incremental AI push following a recent Support app preview.

Overview

  • Asa appears for some SEED users in a limited test, indicating a phased rollout rather than broad availability.
  • The assistant provides product information and sales guidance to help store employees during customer interactions.
  • Apple confines responses to curated company materials to reduce inaccurate or misleading answers.
  • The tool is internal-only with no public release announced, reflecting a cautious approach to generative AI.
  • Screenshots posted by MacRumorsAaron Perris surfaced the feature, which follows a small-scale Support app experiment and arrives ahead of the expected iPhone 17 launch.